Financial Services
Pioneer FSA
Challenge: Member enquiries overwhelming staff and slowing loan processing.
Solution: AI WhatsApp assistant for balances, loan applications and FAQs with human handover.
AI ChatbotWhatsAppIntegrations
AI Chatbots via WhatsApp
WhatsApp AI chatbots that answer, sell and support 24/7
Meet customers where they already are. Our WhatsApp AI agents handle enquiries, bookings, payments and support — handing over to humans when needed.
What we deliver
AI Chatbots via WhatsApp capabilities
Official WhatsApp Cloud API setup
AI-powered conversational agents
Order, booking & payment flows
Human handover & shared inbox
Broadcasts & campaign automation
Typical outcomes
24/7 customer responseLower support costsMore sales from chat
Case study
How we helped Pioneer FSA
A real project from our portfolio.
FAQ
AI Chatbots via WhatsApp: common questions
Do I need a WhatsApp Business API account?
Yes. We use the official WhatsApp Cloud API from Meta and help you set up and verify your business number.
Can the chatbot hand over to a human agent?
Yes. Conversations move to your team in a shared inbox whenever the AI can't help or a customer asks for a person.
Can customers pay via M-Pesa inside WhatsApp?
Yes. The bot can trigger an M-Pesa STK push and confirm payment in the same chat.
Can we manage the chatbot ourselves?
Yes. Through EtterxConnect, our messaging platform, you can update FAQs, flows and broadcasts without writing code.
Ready to talk about ai chatbots via whatsapp?
Talk to our engineers — we'll map a practical roadmap in one free session.